INFO ON TURNAROUND TIMES & DELIVERY

Updated 10/04/21

We are experiencing a large volume of orders owing to our closing down sale. Please bear with us, we are dispatching them as quickly as we can. 

WE ARE TAKING A SHORT BREAK. NON-CLOTHING ORDERS PLACED AFTER SATURDAY 10 APRIL WILL BE DISPATCHED ON MONDAY 19 APRIL. CLOTHING ORDERS WILL BE DISPATCHED AS USUAL FROM OUR PRINTERS BASED ON DISPATCH TIMES DETAILED BELOW. 

If an item unexpectedly goes out of stock and we cannot fulfil all or part of your order you will receive a refund for the relevant item/s and in-stock items will be dispatched. 

COVID-19 UPDATE - POSTAL SERVICE ISSUES

We're happy to report that on the whole, Royal Mail seems to have gone back to normal and most First Class items are taking 1-3 working days to arrive. 

However they are still experiencing delays in some areas and Royal Mail does not class an item as delayed until 10 working days after it was posted. We kindly request that you allow 10 working days from shipping confirmation before contacting us about an order that has not arrived. Check the Royal Mail daily Service Update for a list of postcode areas that are currently not receiving daily deliveries. 

Royal Mail First Class is an untracked service and once your item is in the postal system we cannot unfortunately give you an estimate of when it will arrive.

CURRENT FULFILMENT TIMES

It typically takes us 3-5 working days to fulfil your order (get your item ready to post). This is because we make the majority of items to order, including our clothing which is embroidered and printed on demand.

Some items of clothing can take up to 10 working days to fulfil. If your order is going to take more than 10 working days to fulfil, we will contact you.

Please note our working days are Mon-Fri and do not include bank holidays. Occasionally, items within your order may arrive separately. 

COVID-19 – HOW WE ARE STAYING SAFE

The safety of all those involved in the process of delivering your order to you remains our priority. In terms of the safety of those working for AMWRAP: all greetings card, badge and mirror orders are packed and posted by us from our studio in Ancoats, Manchester.

The companies we use to fulfil our clothing and print orders have reduced work forces in order to adhere to social distancing guidelines.

GET IN TOUCH!

If you have any questions at all just drop us a line - hello@amwrap.co.uk.

Thank you for your understanding and for continuing to support our small, independent business!

Best wishes

Rachel and Kirsty