FAQs

PLEASE VISIT OUR COVID-19 UPDATE PAGE FOR UP TO DATE INFORMATION ON DISPATCH TIMES AND POSTAL SERVICES

ORDERING FROM AMWRAP

Do I need to set up an account to place an order? No, you just order and go straight to checkout using PayPal, Apple Pay, Google Pay, Visa, MasterCard or American Express as methods of payment.

How will I know if you have received my order? You will receive confirmation by email.

When will my order be ready? Most of our items are made to order. For this reason please allow 3-5 full working days for your order to be completed and ready for shipping (up to 7 days for clothing). You will receive an email once your order has been dispatched.

Can I cancel an order once it has been placed? AMWRAP and our fulfilment partners Stitch-It and Frameishly make the products to order. If the order has not been put into production yet, then you can cancel it. Please email hello@amwrap.co.uk with your order number and we can advise. If you have placed your order via our Etsy store then please contact us via Etsy.

Why was my payment declined? Declines happen for a variety of reasons. Banks have automated systems that determine whether or not to accept the charge. Even if all of the card information is correct, and you have previously had a successful payment, a charge can still be declined by a bank’s fraud systems. Check your card information is correct and if it is, then contact your bank for more information.

SHIPPING

How much does UK postage cost? We offer free UK postage on orders over £10. For orders under £10 we add £1.50 postage. All items are sent using Royal Mail 24.

Do you ship internationally? Everywhere except the USA. 

Why do you not ship to the USA anymore? From 1 September postage prices for parcels to the USA are increasing dramatically. This is because Trump has exited the UPU. What an idiot. Let's just hope he doesn't get re-elected in November and then we might be able to post to you again next year. We can send small items such as cards, but please purchase via Etsy - etsy.com/shop/amwrapuk

How much is international postage? We have a flat-rate of shipping for all orders outside of the UK (excluding USA). If your order total is under £10, shipping is £4. If your order is over £10 then shipping will be tracked and is charged at £10. Unfortunately tracking is not available for orders of art prints. 

Which delivery services do you use? For all UK orders we use Royal Mail 24: they will usually arrive within 1-3 working days of dispatch. Framed prints fulfilled by Frameishly are delivered via DHL courier in the UK and Royal Mail internationally.

How long will delivery take? As we make our items to order, we have a production time of 3-5 working days before an order is ready to ship. We then send everything out via Royal Mail First Class, which typically takes 1 to 3 days for UK orders. Delivery time for tracked international orders is on average 5-7 working days, but it can be longer if the parcel is held up in customs. Non-tracked international orders can take between 7-14 working days.

I need my order to arrive quicker. Is this possible? For UK orders, we may be able to upgrade your postage to next day or courier delivery. However we make the majority of our products to order so we do still have a standard production time of 3-5 working days before an order is ready to ship so please bear this in mind. If you would like to upgrade to a postage service not offered at checkout, please email hello@amwrap.co.uk.

My order hasn’t arrived. What should I do? You’ll receive an email when we dispatch your order. Please check that you have given us the correct address. We send everything out via Royal Mail First Class, which typically takes 1 to 3 working days. Delays sometimes happen which are out of our control. If your UK order hasn’t arrived within 10 working days, please email hello@amwrap.co.uk. Please allow 28 days if your item is shipping outside the UK before contacting us. 

OFFERS AND DISCOUNTS 

Can I combine discounts? Unfortunately we are currently unable to offer combined discounts. For example, you cannot use the automatic "Any 5 cards for £12.50" offer and add a discount code to the cart. 

PACKAGING

Why might my items arrive in separate parcels? Our products are printed and fulfilled either by ourselves in the AMWRAP studio in Ancoats, Manchester; by Stitch-It (based in Lancashire) or by Frameishly (based in Northamptonshire). If for example you ordered a t-shirt, a framed print and some greetings cards this order would arrive in three separate packages as the items are fulfilled by Stitch-It, Frameishly and AMWRAP respectively. If you ordered badges, hair ties and a card, your order would just come in one package from AMWRAP as we are able to fulfil these items ourselves.

Is it not wasteful for the items to arrive separately? This is the only way that AMWRAP is able to offer such a wide variety of products. We believe the environmental benefits of drop-shipping – where items are printed to order and there is very little waste – offsets the small amount of extra packaging used when products have to arrive in separately.

How are your products packaged? Is your packaging environmentally friendly? All items fulfilled by AMWRAP are sent in sturdy card backed envelopes. Most of our cards and badges are packaged in clear compostable cellophane wrappers - we are phasing out our old stock. If it can be composted, it will have a sticker on to let you know - just pop it in the compost bin with your food waste! We provide environmentally friendly cardboard mug boxes and tough paper postal mailing bags for apparel items for Stitch-It to send your items. Frameishly pack all art prints with a cardboard backing board to keep them rigid. A3 prints are rolled into a cardboard tube. Prints sent with poster hangers are packed in a cardboard book wrap. Non-biodegradable cello and plastic ends for the tubes are used to keep prints clean and safe.

Hang on! My order arrived in something that wasn't recyclable! Very occasionally, Stitch-It run out of our recyclable packaging. So your order isn't delayed, they might occasionally use their own packaging which may not be recyclable.

ORDER FULFILMENT

What does it mean if my order is not fulfilled by AMWRAP?If your order is not fulfilled by AMWRAP it will be printed and sent to you by one of our trusted drop-shipping companies, Stitch-It or Frameishly. 

What is drop shipping? The majority of AMWRAP’s goods are made to order, either by us in our studio in Ancoats, Manchester or by one of our trusted UK drop-shipping companies – Stitch-It and Frameishly. When we receive your order - if it’s not something we make in the studio ourselves - we send the order details to either Stitch-It or Frameishly. They then print the relevant product/s and ship them directly to you. 

If my products are fulfilled by Stitch-It or Frameishly, do these companies have access to my personal and/or billing details? Our drop-shipping partners only have access to your chosen postal address as they need this information to be able to ship your order. AMWRAP processes your payment.

Why use drop shipping? Printing on demand reduces waste. It keeps our costs (and ultimately the cost of our products) down as we do not have to produce and store vast stocks of items. It allows us to offer a larger range of products, styles and colour variations. 

What is Stitch-It? Stitch-It is a direct-to-garment printing/embroidering company based in Lancashire. They offer drop-shipping services for AMWRAP for our apparel and they produce mugs, patches and masks for us too. 

What is Frameishly? Frameishly is a service offered by Bookishly – a store in Northamptonshire that produces printed gifts based on classic works of literature. They offer a drop-shipping printing service for us which can include framing or the addition of poster hangers.  

OUR CLOTHING

Who are Stanley/Stella? Our apparel range is printed on garments designed and produced by Belgian company Stanley/Stella. The brand embraces Fair Wear Foundation initiatives and focus on cooperating in a responsible way with its suppliers, to the benefit of workers. 100% of their cotton is certified organic (by GOTS or OCS), grown without pesticides, GMOs or chemical fertilisers. The other materials that they use are highly ranked on the “susta­ina­bility scale”: recycled polyester, Modal®, Tencel®, linen, and more. They are PETA certified, using 100% vegan materials. They work with only a limited number of factories which they name publicly, in a limited number of countries. Their annual social report is published on their website.

Why do you advising washing clothing before wear? In order to get your item to you as quickly as possible, our clothing is shipped direct from our printers. If you have ordered a printed item, we advise washing before wear in order to remove any leftover ink residue (you may also notice a slight inky scent which is a normal part of the production process). If you have ordered an embroidered item, you may notice the imprint of a circle around the design. This is an expected part of the production process and will disappear after the garment has been washed. 

Why is there a circle mark around the design on my embroidered garment? This is an expected part of the production process and will disappear after the garment has been washed. 

Why does my clothing item have an inky scent?  In order to get your item to you as quickly as possible, our clothing is shipped direct from our printers. The slight inky scent is a normal part of the production process and will disappear when the garment has been washed. 

RETURNS AND EXCHANGES 

What do I do if there is something wrong with my order? Please email hello@amwrap.co.uk with your order number and queries as soon as you think there is something wrong and we will aim to get back to you within 24 hours if not sooner. If you have placed your order on etsy.com, then please contact us via Etsy.

How do I return or exchange an item? Items that have been personalised, i.e. items that you have requested a certain colour/wording cannot be refunded or exchanged as they have been made to your specific requirements. All other standard design orders can be refunded within 30 days from purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require reference to a valid order number. Please email hello@amwrap.co.uk to arrange a return. Please note we do not cover postage costs for returns and recommend you return your item using a tracked service.

How long does it take to receive my refund? You will receive the funds approximately 5–10 business days after the refund is submitted. Refunds might appear in the form of a reversal. In the case of a reversal, the original payment will be removed from your bank statement, and a separate credit is not issued. You may also see the charge as “pending” for a few days until the authorization period expires.

BESPOKE ORDERS

Can you print products in different colours or with different wording? Yes – we may be able to, depending on your requirements. Please email hello@amwrap.co.uk with any ideas you have! 

STOCKISTS

Why have I seen AMWRAP for sale elsewhere? amwrap.co.uk is our main store and always stocks our new products and designs first. We also have an Etsy store and a number of stockists including gyms that sell our greetings cards and gifts. Visit our Stockists page for more information.

WHOLESALE

Are your products available wholesale? Yes! Please email hello@amwrap.co.uk and we will give you the password to access our wholesale brochure.