FAQs

ORDERING FROM AMWRAP

Do I need to set up an account to place an order? No, you just order and go straight to checkout using PayPal, Google Pay, Visa, MasterCard or American Express as methods of payment.

How will I know if you have received my order? You will receive confirmation by email.

When will my order be ready? Most of our items are made to order. For this reason please allow 3-5 full working days for your order to be completed and ready for shipping. You will receive an email once your order has been dispatched.

Can I cancel an order once it has been placed? AMWRAP and our fulfilment partners Inkthreadable and Frameishly make the products to order. If the order has not been put into production yet, then you can cancel it. Please email hello@amwrap.co.uk with your order number and we can advise. If you have placed your order via our Etsy store then please contact us via Etsy.

Why was my payment declined? Declines happen for a variety of reasons. Banks have automated systems that determine whether or not to accept the charge. Even if all of the card information is correct, and you have previously had a successful payment, a charge can still be declined by a bank’s fraud systems. Check your card information is correct and if it is, then contact your bank for more information.

SHIPPING

How much does UK postage cost? We offer free UK postage on all our items using Royal Mail First Class.

Do you ship internationally? Yes. We have a flat-rate of shipping for all orders outside of the UK. If your order totals under £10, you can choose to have your package sent by standard or tracked shipping. If your order is over £10 then shipping will be tracked.

Which delivery services do you use? For all UK orders we use Royal Mail services: they will usually arrive within 1-3 working days of dispatch. Framed prints fulfilled by Frameishly are delivered via DHL courier in the UK and Royal Mail internationally.

How long will delivery take? As we make our items to order, we have a production time of 3-5 working days before an order is ready to ship. We then send everything out via Royal Mail First Class, which typically takes 1 to 3 days for UK orders. Delivery time for tracked international orders is on average 5-7 working days, but it can be longer if the parcel is held up in customs. Non-tracked international orders can take between 7-14 working days.

I need my order to arrive quicker. Is this possible? For UK orders, we may be able to upgrade your postage to next day or courier delivery. However we make the majority of our products to order so we do still have a standard production time of 3-5 working days before an order is ready to ship so please bear this in mind. If you would like to upgrade to a postage service not offered at checkout, please email hello@amwrap.co.uk.

My order hasn’t arrived. What should I do? You’ll receive an email when we dispatch your order. Please check that you have given us the correct address. We send everything out via Royal Mail First Class, which typically takes 1 to 3 working days. Delays sometimes happen which are out of our control. If your UK order hasn’t arrived within 10 working days, please email hello@amwrap.co.uk. Please allow 28 days if your item is shipping outside the UK before contacting us. 

PACKAGING

Why might my items arrive in separate parcels? Our products are printed and fulfilled either by ourselves in the AMWRAP studio in Ancoats, Manchester; by Inkthreadble (based in Blackburn) or by Frameishly (based in Northamptonshire). If for example you ordered a t-shirt, a framed print and some greetings cards this order would arrive in three separate packages as the items are fulfilled by Inkthreadable, Frameishly and AMWRAP respectively. If you ordered badges, hair ties and a card, your order would just come in one package from AMWRAP as we are able to fulfil these items ourselves.

Is it not wasteful for the items to arrive separately? This is the only way that AMWRAP is able to offer such a wide variety of products. We believe the environmental benefits of drop-shipping – where items are printed to order and there is very little waste – offsets the small amount of extra packaging used when products have to arrive in separately.

How are your products packaged? Is your packaging environmentally friendly? All items fulfilled by AMWRAP are sent in sturdy card backed envelopes. We have a stock of cellophane wrappers for our greetings cards and prints which we are in the process of phasing out in favour of clear biodegradable bags. Our new packaging is both biodegradable and compostable. The packaging used to ship all orders that come via Inkthreadable is either 100% recyclable or biodeg­ra­dable, or both and is completely plastic free! Their paper postal mailing bags for apparel items are manufactured from responsible, sustainable sources to comply with FSC® certi­fica­tion. The weather-proof paper is both compostable and degradable and can be easily recycled. Mugs ship in cardboard boxes and cushions in kraft paper wrapping. Frameishly pack all art prints with a cardboard backing board to keep them rigid. A3 prints are rolled into a cardboard tube. Prints sent with poster hangers are packed in a cardboard book wrap. Non-biodegradable cello and plastic ends for the tubes are used to keep prints clean and safe.  

ORDER FULFILMENT

What does it mean if my order is not fulfilled by AMWRAP?If your order is not fulfilled by AMWRAP it will be printed and sent to you by one of our trusted drop-shipping companies, Inkthreadable or Frameishly. 

What is drop shipping? The majority of AMWRAP’s goods are made to order, either by us in our studio in Ancoats, Manchester or by one of our trusted UK drop-shipping companies – Inkthreadable and Frameishly. When we receive your order - if it’s not something we make in the studio ourselves - we send the order details to either Inkthreadable or Frameishly. They then print the relevant product/s and ship them directly to you. 

If my products are fulfilled by Inkthreadable or Frameishly, do these companies have access to my personal and/or billing details? Our drop-shipping partners only have access to your chosen postal address as they need this information to be able to ship your order. AMWRAP processes your payment.

Why use drop shipping? Printing on demand reduces waste. It keeps our costs (and ultimately the cost of our products) down as we do not have to produce and store vast stocks of items. It allows us to offer a larger range of products, styles and colour variations. 

What is Inkthreadable? Inkthreadable is a direct-to-garment printing/embroidering company based in Blackburn, Lancashire. They offer a drop-shipping service for AMWRAP for our apparel and they produce mugs and tote bags for us too. We love Inkthreadable as they are dedicated to operating under strict ethical and environmentally friendly policies – take a look if you’re interested.

What is Frameishly? Frameishly is a service offered by Bookishly – a store in Northamptonshire that produces printed gifts based on classic works of literature. They offer a drop-shipping printing service for us which can include framing or the addition of poster hangers.  

OUR CLOTHING

Who are Stanley/Stella? Our apparel range is printed on garments designed and produced by Belgian company Stanley/Stella. The brand embraces Fair Wear Foundation initiatives and focus on cooperating in a responsible way with its suppliers, to the benefit of workers. 100% of their cotton is certified organic (by GOTS or OCS), grown without pesticides, GMOs or chemical fertilisers. The other materials that they use are highly ranked on the “susta­ina­bility scale”: recycled polyester, Modal®, Tencel®, linen, and more. They are PETA certified, using 100% vegan materials. They work with only a limited number of factories which they name publicly, in a limited number of countries. Their annual social report is published on their website.

Why do you advising washing clothing before wear? In order to get your item to you as quickly as possible, our clothing is shipped direct from our printers. If you have ordered a printed item, we advise washing before wear in order to remove any leftover ink residue (you may also notice a slight inky scent which is a normal part of the production process). If you have ordered an embroidered item, you may notice the imprint of a circle around the design. This is an expected part of the production process and will disappear after the garment has been washed. 

Why is there a circle mark around the design on my embroidered garment? This is an expected part of the production process and will disappear after the garment has been washed. 

Why does my clothing item have an inky scent?  In order to get your item to you as quickly as possible, our clothing is shipped direct from our printers. The slight inky scent is a normal part of the production process and will disappear when the garment has been washed. 

RETURNS AND EXCHANGES 

What do I do if there is something wrong with my order? Please email hello@amwrap.co.uk with your order number and queries as soon as you think there is something wrong and we will aim to get back to you within 24 hours if not sooner. If you have placed your order on etsy.com, then please contact us via Etsy.

How do I return or exchange an item? Items that have been personalised, i.e. items that you have requested a certain colour/wording cannot be refunded or exchanged as they have been made to your specific requirements. All other standard design orders can be refunded within 30 days from purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require reference to a valid order number. Please email hello@amwrap.co.uk to arrange a return. Please note we do not cover postage costs for returns and recommend you return your item using a tracked service.

How long does it take to receive my refund? You will receive the funds approximately 5–10 business days after the refund is submitted. Refunds might appear in the form of a reversal. In the case of a reversal, the original payment will be removed from your bank statement, and a separate credit is not issued. You may also see the charge as “pending” for a few days until the authorization period expires.

BESPOKE ORDERS

Can you print products in different colours or with different wording? Yes – we may be able to, depending on your requirements. Please email hello@amwrap.co.uk with any ideas you have! 

STOCKISTS

Why have I seen AMWRAP for sale elsewhere? amwrap.co.uk is our main store and always stocks our new products and designs first. We also have an Etsy store and a number of stockists including gyms that sell our greetings cards and gifts. Visit our Stockists page for more information.

WHOLESALE

Are your products available wholesale? Yes! Please email hello@amwrap.co.uk and we will give you the password to access our wholesale brochure.